ABOUT US - CONTACT

About us

Orurocarnival.com is an online booking center that allows you to organize and book your trip to the Oruro Carnival efficiently.

Our tourist services offer range includes tours, accommodation, private transportation, flights, bus and train tickets all over Bolivia.

Our travel experts will help you to understand what is included in every tour package and will recommend you the best way to spend your time in Bolivia.

We have updated information about the Hotels in Oruro; rates, location, advantages and disadvantages.

Feel free to send your questions to our travel experts to receive quick and accurate information.

Chola Oruro

Why book
with us

WHY BOOK WITH US ?

purple tick Honest and Reliable

We are a serious provider of tourist services around Bolivia. We work with responsible and certified tour operators, hotels, airlines, train and bus companies. We select only local suppliers that are friendly, reputable and have in-depth local knowledge.

lightblue tick Personal Travel Planners - Advice you can trust

We regularly travel to the regions you will be visiting. Our travel advisors can offer invaluable personalized firsthand suggestions for things to see and do while you are there.

green tick Convenience - Save time and effort

Researching and organizing your own holiday can be a stressful task. Let us take the work out of planning your travel in Bolivia! Stay in control of your plans while our agents do the hard work for you.

pink tick Tailor-made custom holidays

Designed with you in mind, our packages can be tailored, customized or built completely from scratch to suit your needs. Our experienced travel experts have the resources at hand to make your dream holiday a reality. Why not contact us with your ideas?

orange tick 24/7 Assistance - You're in good hands

Whenever and wherever you travel in Bolivia, there is always an Emergency staff member on call 24/7 to handle any unforeseen situations, and we do our best to respond to emails and voicemail as soon as possible during our regular office hours.

purple tick Secure Online Booking

Online Payments are made via PayPal, the safest system to transfer money to Bolivia. PayPal delivers one of the most secure payment platforms in the world. After more than a decade as a leader in online payments, they've learned a thing or two about keeping your information safer.

Why PayPal is safe for buyers

lightblue tick Site Security

All personal information you provide is encrypted and secure.

pink tick Most Important - OUR CLIENTS LOVE US!

Our office opening times are Monday to Friday 9:30am to 6pm; Saturday 9am to 1pm. Closed on Bank Holidays and Easter weekend. 24 hrs. Emergency Line 68583553

Oruro Carnival dancers

BOOKING PROCESS & PRIVACY POLICY

Booking Process

Please read carefully the steps of our Booking process and feel free to send us your questions.

  1. Review the tourist services published in our website and contact us specifying the departure or check in date.

  2. We will get back to you as soon as possible with services availability and cost confirmation.

  3. Once you have a clear picture of the type of service you are hiring, we will send you a Debit Note with a detailed explanation of the services requested.

  4. You will review the Debit Note and authorize us to proceed with the billing.

  5. We will send you a PayPal Invoice. The price quoted will be the same amount that will be debited from your account via PayPal.

  6. For tours or bookings cancelled the refund will be made via the PayPal System. Please read our Cancellation policy.

  7. Once we have received the deposit, we issue a Confirmation Voucher for your control. Flight e-tickets will be provided in the same way. Take into consideration that some bus companies issue their own bus e-tickets, in which case we will provide you the bus company e-ticket directly. In the case of train tickets and local bus tickets you will need to pick up the physical ticket from our Tour Operators offices in the requested cities.

Privacy policy

Orurocarnival.com may transfer personal information to a third party for processing or to provide services, including third parties for whom our acts as a booking or reservations agent, but uses contractual or other means to provide a comparable level of protection while the information is in the custody of that third party.

Chola and llama

REFUNDS AND PENALTIES

Refunds

If a tour or hotel booking is cancelled we will provide a refund via Paypal. The refund process time will depend on how fast we are getting the funds back from our Tour Operators and Hotels. We will keep a 4 % administrative fee to pay our phone calls and other inputs used while making your booking.

The penalties below are in case we have booked and prepaid services with third parties and would be liable for paying these third parties. We usually do not apply these penalties and try to give a full refund whenever possible.

Cancellations have a fee penalty according to the following scale list:

Shared Tours

  • 30 days or more notice prior to departure : 10% of total purchase amount
  • 7 days to 72 hours notice prior to departure : 20% of total purchase amount
  • 48 hours notice prior to departure: 30% of total purchase amount
  • 24 hours notice prior to departure: 100% of total purchase amount

Private Tours

60 days notice prior to departure – Full refund of the deposit

  • Less than 60 to 30 days notice prior to departure : 30% of total purchase amount
  • 29 days to 15 days notice prior to departure: 75 % of total purchase amount
  • 15 days to 0 notice prior to departure: 100 % of total purchase amount

Hotel Bookings

  • 60 days notice – Full refund of the deposit
  • Less than 60 to 30 days notice : 30% of the deposit
  • 29 days to 15 days notice: 75 %
  • 15 days to 0: 100 % of the deposit

Todo Turismo Bus tickets

Cancellations have a fee penalty according to the following scale list:

  • Within 10 days notice prior of departure, 20% fee of the total price.
  • Within 9 to 6 days notice prior of departure, 30% fee of the total price.
  • Within 5 to 3 days notice prior of departure, 50% fee of the total price.
  • Within 2 to 1 days notice prior of departure, 100% fee of the total price.

Train, Flight and Local Bus tickets

Train, flight and local bus tickets are non-refundable because we are buying them in advance on your behalf and the ticket is issued.

Cancellations can only be processed during office hours but can be requested via email.

If tours are missed, cancelled or delayed due to weather conditions, civil demonstrations, blockades or other situations beyond our control, refunds will be at orurocarnival.com's discretion and any penalties applied will be directly in proportion to our costs or losses.

Policies to be applied specifically for the Uyuni Salt Flat Tours

Uyuni tours are generally safe and reliable but it is important to be aware that this area is very remote and the general standard of facilities and services is rather basic. Some extra snacks, warm clothes and a sleeping bag are recommended. While breakdowns do happen, drivers are adept at fixing their vehicles and are always willing to help each other out. We believe if you are informed about the possible negative aspects of the tours you can prepare yourself better and will have a more positive experience.

Itinerary disclaimer

Occasionally our itineraries are updated during the year to incorporate improvements stemming from past travellers' comments and our own research. It's very important that you print and review the Confirmation Voucher of your booking provided before your trip. Please note that we operate successfully the Oruro Carnival trips throughout the years, but some changes may occur in our itineraries due to inclement weather and common seasonal changes to timetables and transport routes. This can happen with little notice so please be prepared for modifications to the route.

Dancing chola

CONTACT US

Contact us

Our office is located in Cochabamba city at 25 de Mayo St. No. 584

Telephone: +591-4-4582363

Mobile: 68583553

E-mail: reservations@orurocarnival.com

Web: www.orurocarnival.com

Devil face